Ring Alarm

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user_3a8407

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Ring Cam administration
troubleshooting

Ring, I would like to know why you all chose not to inform your paying customers of the glitch during an update that resulted in a change in the time zone resulting in multiple customers having incorrect times on their recordings? There are so many people in the ring community who are posting questions about how to fix the time error on their cameras. There are also people blowing up the customer service phone lines as well. If Ring had just communicated to us that you made a mistake and that you're fixing the error, maybe there wouldn't be so much confusion. Our time is just as valuable as yours. There are many people that are trying to troubleshoot their cameras assuming that the issue is on their end, as did I, and are feverishly trying to find a solution. Don't you read the Ring community comments? Ring, all you have to do is communicate with us. I called customer service a week ago, reporting this time issue and was told about the "glitch during the update" and that it would take "24 to 48 hours to correct" Today has been a week so I called again and now I'm being told that there is NO TIME FRAME FOR THE REPAIR. This is unacceptable. How would you feel if there was a "glitch" in my banking account when my next renewal fee is due? I'm very frustrated because if an intruder breaks in to my home and I have to produce video in a court of law and the perpetrator has a really good defense attorney, what if he gets the charges dropped because my times are incorrect on my cameras? You need to own this Ring AND communicate to your PAYING CUSTOMERS with updates regarding issue resolution. Ugh...

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3

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09-07-2024 06:52:36

Responses (2)

J
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Hi neighbors. I was able to find this Community post where others have shared the same concern. There is a marked solution in that post. I would suggest following that thread for any updates.

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10-07-2024 08:28:25

M

Agreed.

  

 My time stamps are seven hours off, and I am getting a headache having to constantly calculate the time of the event in my head. I also am very concerned about what would happen if we needed the video for court or evidence of some sort.

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09-07-2024 08:18:37

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