Ring Alarm
Ring Base Station cellular backup mode
My Ring base station started to go to a cellular backup mode for the past month. I did everything on my end with ATT. Reset the router, change channels, and change SID name. Nothing worked. Then I move to RIng tech support. I did everything they asked except connect to an ethernet port because I needed it on Wifi. Wifi signal is strong, and all other Ring devices like cameras, farther from the router, do not have connection issues. Nothing worked. They sent me a “new” unit, that looks like an open item, maybe refurbished of the same model. That worked for 24hrs, today I got the same message again. Even I tried blog’s recommendations, like rebooting the unit with no SIM card. nothing work. This is a firmware issue. How come the unit cannot reconnect back to the Wifi network itself, but reconnects after a soft reboot?
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20-05-2024 02:34:42
Responses (3)
- U
I have a similar problem… my Ring Base Station does not accept wired data from my Spectrum Modem. 2 weeks have passed and the “Advanced Team” at Ring has done nothing to resolve the issue. Seriously? 2 weeks? They are still saying the same thing…but doing nothing. I am requesting a solution or real effort TODAY, else I will return the product and file a consumer complaint with the FTC and FCC.
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22-05-2024 11:44:56
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- J
Hi @user82524. In the Community, we can only offer basic troubleshooting steps for certain concerns, and we also do not have access to account information. If you have worked with our advanced team, then you have most likely already gone through what we can suggest here. It is best that you reach back out to our support team to continue working with our advanced technical team on your concern.
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23-05-2024 07:08:13
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brandon698sherrick
To kynect@capb1508 , Ensure your Ring Base Station is running the latest firmware. Firmware updates can often fix bugs and improve connectivity. Make sure your router is set to a less congested WiFi channel. If your router supports both 2.4GHz and 5GHz bands, try disabling band steering to see if the Base Station prefers one band over the other. Assign a static IP address to your Ring Base Station to ensure it always gets the same IP from your router.
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21-05-2024 07:06:54
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