Ring alarm un unregistered and reset, now won't connect to any devices

Question

My ring alarm was to move another address and now it will not connect to any device (keypad, door sensor, motion sensor or z-extender). The base station was unregistered and reset.  Base station pairs with app, connect to both Wi-Fi and ethernet and show on-line in the Ring app.

Justin_Ring · Accepted Answer

Hi @Jvocu. I would recommend factory resetting the Alarm pieces as well to see if they reconnect your Alarm Base Station. We have Help Center articles on how to reset the Keypad, Contact Sensor, Motion Detector and Range Extender. If you have tried this and are still having the same concern, reach out to our support team for further assistance.

system · Answer

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Ring Alarm

Ring alarm un unregistered and reset, now won't connect to any devices

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