Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
D
Ring Alarm Keypay (Gen1) Not Charging
My gen 1 keypad stopped charging after battery was fully drained. When I plug the charger, the red and green light comes on and stay solid. Status on the app shows no battery. When I unplug, nothing happens. I left it plugged in over night but seems like it did not charge the battery. How do I fix it ? I dont see any chat option with customer service not do I see any email option. Please advise. Thank you.
7706 •
0 •
1 •
30-05-2020 07:07:49
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Hi @Dhruvo! If charging the Keypad did not result in operation, and unplugging/ plugging the adapter back in, or into different outlets, did not work, try a reset. You can perform a reset on the Keypad by holding the pinhole reset button on the back for 10 seconds. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) for more steps on troubleshooting the Keypad to see if they might help improve functionality. If it does not, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps! :)
0
02-06-2020 11:11:58
•