Ring Alarm Keeps Disappearing From App

I received my Ring alarm kit a few days ago and from day 1 I’ve had issues with the base station. Immediately after pairing it the first time, it was undetectable as if it we’re having issues connecting to my wifi (at least that’s how it looked in the app) despite having just completed the set up and the green wifi single being present on the back. I called in and spent over and hour trouble shooting it just to have to do a factory reset so I could set it up again with the app. It worked, and I was successfully able to set up the rest of my devices. That was maybe 3 days ago and now I can no longer see the alarm base station in my app, nor any of the other alarm devices like the motion detector or door sensors. The sensors function successfully independently. I can hear the base station and keypad play their sounds when doors open. If I set the alarm with the keypad, the alarm will still arm and go off. I have the option to arm the system from the app despite not being able to see the alarm devices in the devices list, however if I arm it through the app the alarm does not trigger. Any solution here? Do I have to completely factory reset the system again? Because that seems pretty absurd to have to do that twice already in less than a week of having it.