Ring Alarm

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M
Ring alarm basestation gen1 new backup battery
negative-feedback
base-station
I've been trying to look online to buy a new back up battery for my Ring Alarm Basestation. Because I couldn't find it I've been chatting with support and they advised me to call support. Talked with support by phone and they couldn't provide me with a new battery. They advised me to buy regular lithium batteries at a retailer. When I told them it's a ring battery pack they still told me I should try an (online) retailer. But they don't have it either. Anyone knows how to get a battery? I do not hope the only way to realize that is too buy a new base station. That isn't very customer and environment friendly.

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13-09-2023 03:48:16

Responses (2)

T
Hi @mafo. Can you share a picture of the battery that you are trying to replace? Most often, the [Quick Release Rechargeable Battery Pack](https://ring.com/products/quick-release-battery-pack) is what's used in the Base Station. Has yours failed?

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18-09-2023 02:51:15

J
https://www.amazon.com/6700mAh-Battery-Replacement-Station-SEB1N9-0000/dp/B0C6XTKHL2

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22-09-2023 11:04:48

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