Responses (1)

C

clipboarder

Same. Ring is solid. Can’t get the ring to spin and enter pairing mode. New base model with first time setup.

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20-06-2020 02:42:30

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Reply

C

Caitlyn_Ring

Hey @clipboarder, happy to chime in here. If your Base Station is not entering pairing mode, I'd recommend giving our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this and provide the appropriate troubleshooting steps to resolve this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let us know how that works for you! :)

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22-06-2020 16:07:04