Responses (5)

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  Chelsea_Ring

  Hey @aeneas1224. If your Keypad is not lighting up or giving any sounds during your entry delay, it's best to ensure that there is indeed one. When you go into your Ring app \> Main Menu \> Settings \> Modes and check under Home/Away, do you have any entry delay set up here? If you have this set up and the Keypad is still acting as it is, I recommend following up with our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  07-07-2020 07:18:36

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  Sco1

  I'm having the same issue. It doesn't make a countdown sound on entry, it only works when I'm leaving the property. I have a motion sensor (facing the front door) and a door trigger set up. The door beep works when I enter but there is no countdown at all from the key pad. This is very annoying as the count down could be the difference in scaring someone off quickly knowing an alarm will go off at any second. In fact I can't even tell if the alarm will go off myself but I disarm it anyway just in case. It's very frustrating.

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  04-08-2021 01:23:28

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  janissary

  Same issue here. (How) did you solve it? Exit delay countdown is present but no sounds after entry. I am using in combination with motion sensor. I have had a few false alarm already because I forgot to disarm.

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  04-11-2020 10:53:59

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  Tom_Ring

  Hi @janissary. What is the Placement of the sensor that is supposed to be giving you a delay? This can be found when you tap the Gear Icon on the Device page in the Ring app. Once you've set the proper Placement, you should hear the Entry Delay. I hope this helps!

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  06-11-2020 06:08:36

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  Faistime

  Did anyone manage to resolve this issue as I am facing it too? It's annoying because sometimes we forget to disarm due to the lack of beeps! It does beep when we arm it though! All the entry delay settings are fine.

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  30-08-2022 02:45:37

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  Tom_Ring

  Hi neighbors. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) has information on troubleshooting your Keypad. If this, or the other suggested steps in this thread, don't seem to help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  31-08-2022 11:06:10

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  PeskyPull

  I’ve been having the same problem. The workaround is to enter the code to exit and set to Away BEFORE opening your door to leave. Then open, exit and close the door. When you return the lights and sounds should happen as expected on the Key Pad once the Entry Delay has been started. If you open your door before entering the code to set to Away then your front door sensor will be bypassed until after you return and re-enter the code - which will also prevent the Entry Delay from working with the red light / sounds. Apparently Ring are pushing out an update (already live in USA) that will ‘fix’ this issue. Hope this helps.

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  08-07-2023 06:52:11

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  Caitlyn_Ring

  Hi @PeskyPull. The new feature you're referring to is Open Door Arming, which is currently on a slow rollout. This feature will allow you to designate one Main Door to be open when arming your system. You'll have to make sure the door is closed before the Exit Delay ends for the system to properly arm. You can learn more [here](https://support.ring.com/hc/en-us/articles/13240383012756-Open-Door-Arming). :)

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  10-07-2023 07:44:26

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  09-08-2023 07:45:13

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