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No call with Professional Monitoring
Hi, I recently started the professional monitoring (IE completed my 7-day trial window). I have since then set off my alarm accidentally twice. Both times I got the notification on my phone, and the email, but did not get a call. Should I have? Isn't that what professional monitoring is supposed to do? I was totally at fault for the two false alarms but does give me pause as to what the professional monitoring is actually doing if they don't follow up when the alarm goes off.
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09-09-2020 00:52:54
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Eagle328
Did you turn on the professional monitoring in the settings? Im guessing you already paid for it, so that's the only thing that would stop it from calling you. I get a call in about 10 to 20 seconds when I screw up.
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09-09-2020 02:29:25
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