Ring Alarm
New install, keypad wont connect
I've tried doing a factory reset on everything, still can't get it to connect. I've had no problem connecting the range extender and the motion detector. What do I need to do to get the keypad to connect?
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08-06-2019 02:18:08
Responses (2)
- E
ring does not work, Why ? Because it doesn't work... Can you please at least tell us your problem in detail? Tell us what you tried to fix it? Or you could just call customer support
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21-12-2019 08:13:48
- S
Had the same issue - tried everything. Called ring and they were excellent. To check its the same issue and after you have been through the general reset options given here. For me when I went to Devices \> Alarm Base Station - in that list it shows the keypad and 'Watiitng to Connect to a Network' in red. If that is the same for you try this: On the app go to Devices \> System Icon (gear top right) \> Advanced Options \> Z-Wave \> Remove Z-Wave Device Click Remove and as the app is looking hold down the 1 button on the keypad. For me it instantly connected.
•2
28-05-2020 08:48:05
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klowry923
ring does not work, Why ?
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21-12-2019 05:14:58
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