New install, keypad wont connect
I've tried doing a factory reset on everything, still can't get it to connect. I've had no problem connecting the range extender and the motion detector. What do I need to do to get the keypad to connect?
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08-06-2019 02:18:08
Responses (3)
- K
I'm having the same problem. Everything but the keypad connects no problem. I've done soft resets and factory resets multiple times and no luck. Upon plugging in the keypad I see a red network icon, a green battery icon and a spining blue indicator. After about a minute the blue indicator stops and the ring blinks blue three times. Then nothing. The ring app says "waiting to connect to a network".
•1
14-06-2019 11:38:20
LI had a similar problem, in the app when before you select Keypad on new device there is a "manual entry" mode at the bottom of the page. Select that and then plug in the keypad. It binds the device in reverse.
•3
17-06-2019 10:09:59
MSorry to hear you are experiencing something similar, @kregli . To confirm, you have tried unplugging and plugging the keypad back in? If so, and you have tried a factory reset then I recommend contacting our support team to assist with the next steps for a proper resolution. You can contact them at 800-656-1918. Feel free to let us know how it goes, and what solution you found.
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17-06-2019 10:26:32
TI am having exact same problem as described here, and have performed all rudimentary troubleshooting steps. Is there a known quick fix at this point that will save me a support phone call? Please don't tell me to reboot /unplug or press the "1" button!? I have also tried manually adding the keypad in thr Ring App. This is extremely frustrating and adding hours/days to what is supposed to be a very simple setup process...
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05-10-2019 05:02:29
LThere is a very small reset button on the unit. I think it was on the back. One of those insert pin types. I'll double-check where as soon as I get home and try to post a picture.
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05-10-2019 05:59:46
- E
ring does not work, Why ? Because it doesn't work... Can you please at least tell us your problem in detail? Tell us what you tried to fix it? Or you could just call customer support
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21-12-2019 08:13:48
MHey @klowry923! If you've recently renewed your Protect Plan for Professional Monitoring purposes, please ensure your account is registered for this monitoring through the Ring app. If so, the plan should be active soon after renewing, or by this time. If it is not, feel free to reach out to our support team, at 800-656-1918, for further assistance. :)
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23-12-2019 06:21:50
- S
Had the same issue - tried everything. Called ring and they were excellent. To check its the same issue and after you have been through the general reset options given here. For me when I went to Devices \> Alarm Base Station - in that list it shows the keypad and 'Watiitng to Connect to a Network' in red. If that is the same for you try this: On the app go to Devices \> System Icon (gear top right) \> Advanced Options \> Z-Wave \> Remove Z-Wave Device Click Remove and as the app is looking hold down the 1 button on the keypad. For me it instantly connected.
•2
28-05-2020 08:48:05
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Marley_Ring
Great job getting those other Alarm components setup! The Keypad must be plugged in order for it to complete the initial pairing. If it is still not communicating with your Base Station, or adding in the App, try holding the "1" on the Keypad to perform a soft reset. Unplugging and plugging back in might help as well. Although you've already performed a reset, if multiple Alarm devices attempted to pair at once, the Base Station will accept one and put a "hold" on the others until it is ready. Are there any LED indicators on the Keypad that stand out to you, or are you receiving any errors while trying to add?
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12-06-2019 06:33:50
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