Hi @user58409. If your Ring Alarm Keypad is not charging, try the following steps: - Verify the USB cable is correctly inserted into the back of your Keypad. - Use a different USB cable to see if it starts charging. - Factory reset your Keypad to see if it starts charging. This Help Center [article](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-Generation-) will guide you on how to reset a Keypad 2nd Gen. This Help Center [article](https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-Your-Ring-Alarm-Keypad-1st-Generation-) will show you how to reset a Keypad 1st Gen. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

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