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Mounting Plate Security Screwc
Hello, we have accidently lost the security screw from the mounting plate of the outdoor siren during installation, I want to get a suitable replacement screw and would be grateful if anyone can let me know the thread size I need to get. Thank you, Keith
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29-08-2022 10:07:59
Responses (1)
- J
Hi - I have the same issue, having lost the screw at the bottom of the siren. I just spoke to customer service, and the only fix was to send an entire replacement unit, which although a generous offer, is just very wasteful. They also told me there was no spring at the bottom! Could you tell us t
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03-08-2023 11:25:56
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Tom_Ring
Hi @Alesampler. The security screw you are referencing has a small spring attached to it. For this reason, you will not likely find it at a hardware store. Try contacting our support team for a replacement. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-08-2022 22:32:26
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