Ring Alarm

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K
Motion sensor and camera sending notifications in Disarmed mode
modes
alarm
notifications
app-request

Hi all,I've just recently set up my ring security system with a motion sensor and an indoor camera. I keep getting notifications of movement when the system is in disarmed mode. I understand that these functions shouldn't be working in this mode. I've gone into the mode settings, and it says they are disabled in disarm mode, but I'm still getting notifications. It's driving me up the wall as I get one whenever anyone or our dog moves around.Any advice on stopping this?Thanks!

6412

0

5

19-10-2020 09:38:36

Responses (2)

  • C

    Hi @kiwi\_scully. Are you receiving notifications from the Camera or the Motion Detector, or both? You're able to turn off the chirps from the Motion Detector in the [Mode Settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes) but you'll have to disable the push notifications from the device's profile page itself. In the Ring App \> Main Menu \> Devices \> Alarm Base Station \> Motion Detector \> Motion Alerts. You can also toggle Motion Alerts off for any Cameras you have on their respective device profile page. I hope that helps! :)

    0

    19-10-2020 21:05:18

      K

      Thanks for your reply. I was receiving notifications from both while in disarmed mode, despite them being set to in active. I seem to have solved the issue with the camera (fingers crossed) by manually turning the notifications on and then off again for disarmed mode. But I am still getting the iss

      2

      22-10-2020 15:22:57

      C

      @kiwi\_scully To clarify, even in the Disarmed mode, the Motion Detector is still going to be on and will still detect motion. Disarming the system does not turn any sensors off completely. There is not a way to edit push notifications from a particular sensor based on which mode you have your syste

      0

      22-10-2020 16:08:04

      B

      I just came looking for a solution to this same problem. I just got the Ring Alarm system and getting everything all set up this week. We put the motion detector in our master bedroom (as we have a double door there to the back yard) and it's detecting motion constantly!! Even when someone simply ro

      4

      02-11-2020 07:14:53

      S

      Same issue..indoor motion detector is sending notifications in disarmed mode. I am just thingking of disabling the whole thing if no solution. Again it is not a new feature request but more of fixing the bug.. why to send notifications on my phone when I have disarmed the system.

      2

      28-01-2023 02:34:43

  • C

    Hey neighbors. Disarming your Ring Alarm system will not disable push notifications, as notifications are not tied to [Modes](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) at this time. Other neighbors have requested this feature before, which you can find on our Feature Request board below. I recommend adding your feedback and vote there, as we use the Feature Request board to gather and share ideas with our teams here. Thank you for your continued feedback!https://community.ring.com/t/option-to-control-alerts-or-notifications-within-modes-settings/6411

    1

    30-01-2023 19:44:51

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