Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
P
Keypads and Motion sensors went offline
cs-support
z-wave
Both Keypads 1 gen1 and 1gen2 as-well as a motion sensor went offline last night around 11:40 PM PST. Other z-wave devices stayed online and some are within a few feet from the failed devices. I can reconnect the devices if I move them within a few feet of the hub but as soon as I put them back to the original location they fail. They have been in the same location for more than a year. Any one know what could have happened?
744 •
0 •
0 •
05-12-2021 21:48:42
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @pieperj814. If you added any new devices around that area, there might be something causing interference with your Ring Alarm components that fell offline. If there are any new electronic devices, try moving those around to see if they're the source of the interference. If this concern continues to persist and your devices won't stay online, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
14-12-2021 21:08:45
•