Ring Alarm

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F
Keypad : valid touch only for arm "away mode" (Gen 2)?
modes
alarm
troubleshooting
keypad

Hello,
Why is it that when I want to arm my system in external mode, I have to confirm my choice by pressing the confirmation button on my keypad after entering my 4-digit code (bottom right “V”).
(whereas when I want to activate the home armed mode, all I have to do is enter the code and press the arm button on my keypad).

Thanks. Best regards.

196

0

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10-12-2023 08:28:28

Responses (2)

L
you have sensors that is offline thats why you have it bypass

0

12-12-2023 11:45:39

C

Hi @Florent29. As @lalalala mentioned, you are probably being asked to bypass sensors when arming your system in Away Mode. I’d check the Ring Alarm Devices list in the Ring app to see if you have a Contact Sensor showing as open or tampered.

0

13-12-2023 06:51:18

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