‎Keypad LED Brightness Keeps Resetting to 0%

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andylee_me_uk

Keypad LED Brightness Keeps Resetting to 0%

troubleshooting

keypad

Hello All, My Keypad is permanently connected to a power source and I have set it to illuminate to 100% when motion is detected. Every so often (I suspect when there is an update), the brightness setting keeps dropping to 0%. Everything else is the same, so it should trigger on motion but doesn't because the brightness setting has been lowered. The last time this happened was yesterday. Anyone else experiencing this? Andy

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07-04-2023 05:53:11

Responses (3)

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Tom_Ring
Hi @andylee_me_uk. For this concern, I suggest reaching out to our support team. They'll be able to diagnose whether this correlates to a specific update, or something else. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-04-2023 04:11:01
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LB79
Thai happens to me too. At least once a week. It’s so frustrating.
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14-05-2023 12:39:54
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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13-06-2023 12:40:29
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