Ring Alarm
Is there a history of wifi connection dropouts?
Hi, I have almost daily drops from the house WiFi when the Ring base unit goes to mobile backup. Is there a history log for this so I can show Virgin Media that there's an issue with their router (as i presume there is) ? Otherwise I get fobbed off with bots on their chat site assuming there's no issue. Thanks !
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07-04-2022 10:14:34
Responses (5)
- T
Hi and thanks for the reply. Unfortunately that only logs the alarm being armed and disarmed through the mode schedules - there is nothing there for the cellular backup, etc... I guess i shall have to screenshot every time i get notified.
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11-04-2022 04:29:45
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- I
I get emails whenever the system goes into cell backup etc. There must be a way to set that up.
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13-09-2023 10:16:02
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- J
Hi @INeedSecurity. If you follow the steps mentioned in the solution, you will see the History for the Base Station, which will show if it did go into Cellular Backup.
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14-09-2023 06:04:40
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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14-10-2023 06:05:31
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Marley_Ring
There is an Alarm History in your Ring app. By visiting the Menu > History, and tapping the Alarm tab, you can view all of your Alarm history. If you visit the Ring app > Menu > Devices > Alarm Base Station, you can view a History tile specific to the Base Station. This history should show events such as cellular backup, batter backup, and connection restored. :)
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07-04-2022 03:51:41
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