Is the email address alarm-resolutions@rs.ring.com monitored by a live person?

Hello, We had two false alarms a few weeks ago. After the second one, we received an email from alarm-resolutions@rs.ring.com. Near the end of the email, it stated: > If you have any questions or concerns please contact us at alarm-resolutions@rs.ring.com. We emailed that address with questions and some feedback, and we received a copy of the first email. However, we have not received any responses to the questions and feedback. Is that email address active for correspondence with questions? Or is there another way I should try to discuss this with someone? ...thanks!