Ring Alarm
Generation 2 Contact sensor tamper notice triggering false alarms
This morning around 3:30am we were startled awake when the alarm went off. I quickly disarmed it because it was so loud even though we didn't know if someone was really breaking in or not. Upon checking my app it stated: "Back Door Tampered". However, upon turning on all of the lights and checking the house and the sensor...all were intact. Door was still locked and closed. Frustrated and with a racing heart...we left the alarm disarmed. Later, at around 5:00 am I heard a beep so I looked at my phone and it showed "Garage Door Tampered". It was still closed and locked. Had I re-armed the system to Home mode it would have went off again. I have 3 sensors that sporadically keep showing this message . Obviously, it's not an issue when we are home and the system is not armed. But now I am hesitant to arm the system in either Home or Away mode because the high probability of a false alarm, not wanting to be startled in the middle of the night or having the police come if it's in away mode. This is a 2nd generation system so I'm not sure if they are still working out the kinks. Would have preferred to email this quesiton to Ring but that was not an option. Can anyone help or is anyone else experiencing this? Thank you.
5597 •
0 •
3 •
21-05-2020 05:49:52
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates