Ring Alarm
Free yard sign - out of stock?
Just signed up for Ring Protect monitoring and got the e-mail with a coupon code for a free yard sign. Clicked on the "redeem" link and the page it took me to showed the sign is "out of stock." I know the offer said "while supplies last" but as a new customer if the free signs are already gone, maybe they shouldn't send out a code? Or is this a temporary stock issue and I'll be able to order a sign eventually?
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07-02-2021 07:26:47
Responses (9)
- W
Thanks Marley. I tried the support chat and they told me to just add the sign to my cart and then use the code, but it doesn't work (not valid for items in cart). It looks like the sign for the code shows "24/7 monitoring" and the normal one in the store does not. So two different signs apparently. Chat told me to try and call sales so I guess I'll do that next.
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09-02-2021 11:11:00
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- W
Here's the difference I'm seeing:  My promo code takes me to the lower sign, and won't work if I add the upper sign to my cart.
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09-02-2021 11:19:03
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- W
Ok, this is disappointing. I was told the promo is over. Why send a brand new customer an e-mail for a promo that's over?
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09-02-2021 11:20:55
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- M
Hey @windracer! Thank you so much for returning to keep us updated on this. Sorry to hear this promotion ended, before you could use it. I will certainly pass this example along to our teams for future consideration in an improved neighbor experience. We are always having sales and promotions available to new and existing neighbors! Keep an eye on your account email or at Ring.com for any promo opportunities. While it may not be promised, nor a Security Yard Sign, our [Scout for Ring Animals Community Contest](https://community.ring.com/t/the-scout-for-ring-animals-community-contest/35033) could potentially win you a device. Check it out and see if you can join in! :)
•1
09-02-2021 11:29:38
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CHey @windracer - thanks for the flag... I'm gonna check on this with the team. I'll let you know what we find!
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10-02-2021 12:12:40
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Marley_Ring
Hi there, [@windracer](https://community.ring.com/u/windracer)! I’m not seeing this promotion being displayed on [Ring.com ](http://ring.com/)at this time, however, the coupon code you have should work, unless it has expired. These coupons are while supplies last, in which there are currently bundles containing Yard Signs on our [Promotions Page](https://ring.com/collections/offers). I recommend reaching out to our support team, in which our chat support (if available in your region) should be able to assist with this promotion or any other promotion you may be unable to use a code for. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-02-2021 04:10:47
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