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Do contact sensors and motion detectors behave differently in entry delay
Here’s a scenario I’ve been testing that I’m confused by. In this scenario, I have two contact sensors (front and back door) and one motion detector. The front door sensor is a “main door” so it allows entry delay. The back door is not a main door so it would trip the alarm immediately if it were the first breach of the property. The motion sensor is in a room (not entryway) so it is also set to trip the alarm immediately.Here’s the experiment I did: I put the system in armed/away mode. Then I opened the front door to put the system in 60-second entry delay. Then, during the entry delay, I opened the back door. Result: the alarm sounded immediately and called the monitoring service. (I’m in practice mode, so no harm.)Then, I repeated the experiment (again, starting in armed/away mode), but this time I ran in front of the motion detector during the 60-second entry delay. Result: the alarm did not go off. (The event history shows the motion detector did see me.) Instead, it continued to give me the rest of the 60 seconds to disarm the system, which I did.Both of these devices trip the alarm immediately without delay if they are the first breach of the property, but they behave differently when the system is put in entry delay by opening the front door. Why is this? Are motion detectors and contact sensors just programmed to behave differently during the entry delay, regardless of how they are set up in your account?
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27-01-2024 17:10:10
Responses (2)
- U
Hi Caitlyn, Thank you for your reply. Let me clarify what the setting were. I also want to clarify that I don’t consider this a problem, certainly not with the motion sensor hardware. I believe this is a feature of the base station programming, and I’m just looking for a more accurate description of
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01-02-2024 16:34:15
- C
@user75373 A Motion Detector set as a Room Placement and not Entryway should trigger the alarm immediately if the system is armed, or the Entry Delay is counting down. So in this case, my recommendation is to contact our support team to take a closer look at what’s going on during these tests you’ve run.
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03-02-2024 00:38:06
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Caitlyn_Ring
Hi @user75373. There are a few different things to keep in mind regarding Motion Detectors and their behavior. By default, Motion Detectors are armed in Away Mode, but not in Home Mode. When performing any testing with Motion Detectors, make sure to swap to the correct Mode. You can always check and change which sensors are armed in each Mode by navigating to the Modes Settings.In addition, I’d suggest verifying that this particular Motion Detector has the Placement set as Room and not Entryway. This is the setting that determines if the sensor is going to provide the Entry Delay or not. Lastly, if you have just triggered that Motion Detector, allow it a moment to clear the motion detected status before attempting a test.If this issue persists, it would be best to get in touch with our support team at one of the numbers available here. Request to speak with the Ring Alarm team specifically. They can investigate things on the back end further, as we can mainly only assist with general troubleshooting tips and tricks here on the Ring Community. I hope this helps.
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29-01-2024 19:02:26
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