Ring Alarm
Disabling low temp alert for flood sensor doesn’t work
Two issues with the Ring flood / freeze sensors. First, every once in a while, low temperature alerts get re-enabled on their own. Second, sometimes even when low temperature alerts show as disabled in the Ring app, the base station will still announce “low temperature detected” on occasion. I have two of these sensors under my furnaces in the attic to detect leaks, but it’s normal for my attic to go below freezing and I don’t want to be alerted about it. I’m glad Ring gave us an option to turn off freeze alerts, but I need the settings to actually work. I’ve had this issue on and off for years. Why is it so difficult to fix once and for all? Anyone have any tips?
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17-11-2022 03:31:27
Responses (13)
- U
Same issue. Low temp alerts resulting in phone call but low temp monitoring is turned off. I have tried removing and re adding both devices but problem persists. Ring: please update all of us here.
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18-03-2023 04:43:32
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- U
Same issue. Got an alert this morning waking me up because of low temperature. I keep disabling this as an alert but somehow it keeps coming back and waking me up with my ring annoyingly announcing of a low temperature. I also have this in my ac pan in the attic and it is normal for the temperature to be “low”. I only want to be notified if water is detected i. The pan. PLEASE FIX THIS
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20-03-2023 01:49:45
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- C
Hey neighbors, thank you for calling this out. The toggle for low temperature alerts shouldn't be automatically enabling itself again after you turn it off initially. In order to look into this further, we will need more details that we can't obtain on the Community, as it's a public forum. At your convenience, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can gather the necessary information to investigate this.
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20-03-2023 11:23:44
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- M
Hey, Ring. Here’s an idea. Have your QA team build a test for this. I surely hope you have test systems you build. It seems the problem is almost universal for people attempting to disable the freeze warning. Guess what? It’s happening to me, too. If I were your manager I would be quite unhappy with you “solving” the problem by asking the poor soul experiencing the problem to call your tech support. That didn’t “solve” anything. How about you just fix the problem with an actual solution before marking it fixed, and leave it open until that happens? Thanks!
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25-03-2023 01:50:36
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user37334
Yes, happening for me also and it's incredibly annoying. We have a house that's currently vacant due to a death in the family and due to the work that's being done on it, there's currently no working heating system in the house and the water has been shut off and the pipes drained. I already know that it's getting cold in the house, so I've disabled the low-temperature monitoring, but it keeps re-enabling itself and I've gotten automated calls in the middle of the night letting me know that a low temperature had been detected after I'd already disabled that monitoring multiple times. I could remove the flood/freeze sensors entirely, but I still want to detect water in the house since there are a few spots where water can leak into the house after a heavy rain.
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23-02-2023 11:33:38
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