Responses (4)

• M

  Marley_Ring

  Hi there, @Vaxanthsub! A tampered device indicator is usually a sign of the cover being loose or taken off the sensor. I recommend checking the mounting area to ensure nothing is brushing or obstructing the Contact Sensor. While it should not cause a tampered message, it's always good to check distance between the Contact Sensor and the Base Station to confirm signal is optimal. I hope this helps! :)

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  19-04-2021 03:43:22

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  user19982

  this happens for me a lot...that sensor cover becomes loose overtime and shows tampered. Then i push it back and it becomes ok. Is there a way to fix it?

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  07-08-2022 07:16:18

  C

  Caitlyn_Ring

  Hi @user19982. There may be something in your Contact Sensor that is damaged and causing it to not stay closed. If you've already checked the Contact Sensor itself and made sure the cover is snapped firmly in place, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  09-08-2022 06:46:00

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  neilp9876

  Hi, I had this on a sensor that was screwed onto a flat wall. The screws were quite tight and I think it distorts the back plate slightly so the tamper doesnt engage. If you have something similar slacken the mounting screws off slightly and then put the sensor back onto the plate.

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  18-05-2021 06:38:23

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• S

  Sweetandsour142

  Thank you @Marley_Ring, I was gonna ask the same question. I have also had the same problem. Some I have been able to just fix by using the check the connection, location and battery techniques. Unfortunately, I have one that just won't arm. this has happened to this particular device several times throughout the nine months we have had ring. Any other suggestions?

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  30-05-2021 01:38:21

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  Marley_Ring

  Hi there, @Sweetandsour142! If you've tried everything mentioned above, see if this [Contact Sensor Troubleshooting Article](https://support.ring.com/hc/en-us/articles/360042739451-Troubleshooting-your-Contact-Sensor-1st-generation-) helps. I forgot to mention, there are times when an Alarm device is updating its firmware and a tamper message may show while the update is taking place. If this concern persists, and is not explained by an update or signal strength, the next best step will be to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  01-06-2021 03:51:56

• J

  JamesLee

  I also had this problem of a loose sensor. In the end I designed my own collar to keep the contact sensor in place Feel free to download the 3D print file here: thingiverse.com/thing:4904445 I printed it in white to match the original Ring look. Hope this helps! -James 

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  09-07-2021 09:07:25

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