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S
Co/Smoke listener not showing on test mode in app
troubleshooting
alarm-alerts
When I put the co listener on test mode and I press the test button on the smoke detector on the app it doesn't show up but the listener turns red. Why?

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16-01-2023 03:33:51

Responses (2)

T
Hi @shortsetup. Your Smoke and CO Listener may not have been properly configured. I suggest removing it, resetting it, and adding it back to the Ring app. Be sure you are right next to the Base Station when doing this. Check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360000859383-Troubleshooting-Guide-to-Setting-Up-Your-Smoke-CO-Listener) for some tips and tricks for troubleshooting the Ring app.

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18-01-2023 04:26:01

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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17-02-2023 04:26:36

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