cannot install gen 2 keypad

Question

My kit came with two gen 2 keypads. When I try to scan  the QR, the screen says it is not a good code.  When I try to manually add the keypads, the list of devices does not include the gen 2 keypad.

Caitlyn_Ring · Answer

Hi @JamesPete. To confirm, you purchased a Ring Alarm Security system? Can you please share which kit you purchased? Additionally, which country or region are you located in?

Ring Alarm

cannot install gen 2 keypad

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