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Cannot add Yale Smart Lock to app
I am trying to add my Yale Smart Lock (sometimes referred to as YRD100, sometimes B1L) to the app following the instructions which involve removing the battery cover and holding a sync/broadcast button until it beeps twice. I've done this several times; however, the Ring iOS app seems stuck in the "listening for device..." state and never seems to find the lock. I've tried this several times, doing a factory reset on the lock, etc. to no avail. Has anyone experienced this issue or been successful pairing this lock with their system? Compatibility was a huge driving factor in my investment in this system and I've already had to replace existing doorbell chimes, transformers, etc. to get things working--I really don't want to spend another $150+ replacing my door lock. Any help is much appreciated, thank you!
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17-10-2020 15:56:18
Responses (4)
- R
Hi @Caitlyn\_Ring, thanks for your response. The model is the Yale Keyfree Push Button Deadbolt B1L ([YRD110](https://support.ring.com/hc/en-us/article_attachments/360017664351/Yale-YRD110-300.pdf)) which is listed as compatible. That said, I'll give the support team a call ASAP and see if they have
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19-10-2020 21:10:48
- N
I have similar challenges with Yale YRD120 which is listed as compatible. What did you do additional to add YRD110.Appreciate if you can provide me some help.ThanksSiva
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05-01-2021 01:02:06
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- H
Same issue here. I haven't reached out to ring yet, I tried having Yale talk me through it, they couldn't figure it out.
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31-10-2022 00:52:06
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CHi @hf155. Make sure the Z-Wave smart lock you have is [compatible with the Ring Alarm](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm). If this Z-Wave smart lock has been set up previously with a different Z-Wave hub, you may have difficulty
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01-11-2022 19:47:59
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Caitlyn_Ring
Hi @robbymarston. You'll need to make sure that the model of smart lock you have is compatible with the Ring Alarm system, which you can check in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm). If it is not compatible, that would be why you're experiencing this concern. If it is listed as compatible, I would recommend reaching out to our support team directly for further assistance in getting your smart lock set up. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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19-10-2020 20:52:57
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