Canadian Protect Plus Plan and cellular backup

Hi Recently installed **Ring Alarm** and still on trial plan with all the bells and whistles. Then, after chat with representative, who confirmed, that the only available plan in Canada with cellular backup is **Protect Plus** I bought a subscription. My **Account** > **Devices** > **Base Station** screen shows that I have strong cellular connection - **Cellular Strength** with 4 full bars. Tried to disconnect the Wi-Fi router from power. After few seconds my app informed me that "**Ring Alarm is on Alarm Cellular Backup**" [Amazon listing](https://www.amazon.ca/Ring-Alarm-8-piece-kit/dp/B07ZPMDF1M/ref=sr_1_3?keywords=Ring&qid=1678391166&sr=8-3) of Ring Alarm indicates that "**Activate 24/7 professional monitoring and cellular backup with Ring Protect Plus (subscription sold separately).**" [Home Depot listing](https://www.homedepot.ca/product/ring-alarm-home-security-system-2-0-8-piece-kit-/1001544739) indicates "**Cellular Backup with Ring Protect Plus subscription**" However, your website indicates that only **Ring Alarm Pro** device with has cellular backup (which is strange, since I have it with regular Ring Alarm) and nothing about cellular backup under Protect Plus plan. I made multiple calls to support service. Each of them gave me a different answer :slight_smile: One of answers was "you have a cellular backup only during the trial period. After that it will be unavailable in Canada Protect Plus plan" So my question is: Does Canadian Protect Plus plan include cellular backup or not?