Responses (2)

• C

  ceitabobb

  I’m literally having the exact same issue. Any resolve?

  0

  •

  25-05-2020 06:48:13

  •

  Reply

  M

  Mg310

  Same here

  0

  •

  25-05-2020 04:02:38

  C

  Chelsea_Ring

  Hey neighbors! If your Base Station is registering as offline in the Ring app, or connected to cellular backup, please try reconnecting your Base Station. In the event that your Base Station is not reconnecting, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

  0

  •

  25-05-2020 06:20:55

  U

  user42052

  Hello, I have exact problem but without lightning and storm thing. The base station just won't work after reporting power loss when there was no lost of power and it was clearly plugged in. I can't contact your support because I am user in Croatia(Europe) which is valid but no phone number for Croatian customers .

  0

  •

  11-04-2023 09:39:24

  U

  user42052

  Hello, I have exact problem but without lightning and storm thing. The base station just won't work after reporting power loss when there was no lost of power and it was clearly plugged in. I can't contact your support because I am user in Croatia(Europe) which is valid but no phone number for Croatian customers .

  0

  •

  11-04-2023 09:39:24

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  13-04-2023 04:00:17

  •

  Reply