Responses (2)

• A

  abqnm

  It vibrates and alerts with all one tone for all Alarm notifications. So the same tone and vibration that you got about the bypassed sensor. Or the same alert you'd get for any other notification from the Alarm. It doesn't repeat, either, so it's likely that you just missed it. It would be nice if Ring were to separate the Alarm notifications into at least two categories, one for general alerts, and one for actual active alarm events (which ideally uses the Ringtone volume stream so it can be configured to play long tones and repeat them and the vibration). I had to set mine (Android device) to a loud siren sound so I would hear it, and so I don't use any of informational alerts from the top of each sensor's device page (like door open/close or motion detected) on my phone for that reason. It doesn't repeat or vibrate any more than normal, but it is at least noticeable. Edit to add that if you've got Pro Monitoring, having it turned on would trigger a call as well, which is more noticeable than just the app's basic alert.

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  25-06-2019 08:33:30

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• W

  Wkirke

  I have the same problem with iPhone. Ring, please fix this. I too am considering another alarm system because of this, and I have 4 ring systems on different properties that I own. I pay for the monthly service so I have cloud storage of video, but I use self monitoring because we use these in houses that we rehab, and the workers set them off all the time. I used to have professional monitoring, but I missed a call from them once, so they sent the police, who gave me a $100 fine for a false alarm. I pay as much as monitored service users do, but I monitor it myself and when the alarm goes off I sometimes miss it. This is not acceptable. Ring, please fix the ability for self monitored users to choose a special alert notification when the alarm is going off!!

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  16-01-2021 09:56:39

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