Responses (3)

• A

  abqnm

  It vibrates and alerts with all one tone for all Alarm notifications. So the same tone and vibration that you got about the bypassed sensor. Or the same alert you'd get for any other notification from the Alarm. It doesn't repeat, either, so it's likely that you just missed it. It would be nice if Ring were to separate the Alarm notifications into at least two categories, one for general alerts, and one for actual active alarm events (which ideally uses the Ringtone volume stream so it can be configured to play long tones and repeat them and the vibration). I had to set mine (Android device) to a loud siren sound so I would hear it, and so I don't use any of informational alerts from the top of each sensor's device page (like door open/close or motion detected) on my phone for that reason. It doesn't repeat or vibrate any more than normal, but it is at least noticeable. Edit to add that if you've got Pro Monitoring, having it turned on would trigger a call as well, which is more noticeable than just the app's basic alert.

  4

  •

  25-06-2019 08:33:30

  •

  Reply
• M

  Marley_Ring

  Well worded @abqnm , thanks for helping! @Slinky2 to add to those recommendations, if upon further investigation there is absolutely no vibrations or sound notification as a result of the Alarm triggering, try uninstalling and reinstalling the application. Also check notification preferences in your phone's settings to ensure all permissions and toggles are on. In the future if you are curious about a questions existing in the Community, you can try our search bar at the top of each page. It is specific to Community content and could certainly get you the results you are searching for. In this case, it looks like your particular question is unique, so great job posting!

  2

  •

  26-06-2019 06:42:32

  •

  Reply

  S

  str8oz

  When is Ring going to fix the root problem here? When will we be able to select our own sound for 'Alarm' notifications? Ring is currently just using the 'default' sound for alarms. So when my phone beeps, it could be from any one of the apps that I have installed, so I often ignore it. It's not until I get a call from the professional alarm monitors that I notice that the alarm is sounding. I should be able to select a more urgent sound for alarms. Please.

  3

  •

  23-07-2019 06:08:14

  S

  Slinky2

  Yes, short of my phone getting up, walking over and bopping me on the nose, it would be useful to have some options. One of which is an alarm that sounds like the one the system uses.

  2

  •

  23-07-2019 10:00:54

  M

  Marley_Ring

  Your feedback has been delivered to the team. We will certainly keep you updated with any information along the way :)

  1

  •

  24-07-2019 10:59:17

  G

  gman

  Please forward this request to the iOS team as well - iPhone has the same issue. It is strange that an alarm would trigger a regular notification and not have a special sound. I can adjust the sound for the Doorbell, but not the alarm notification sound? Sounds like a trivial change to me ...

  1

  •

  13-08-2019 05:00:30

  P

  Puremalice

  Has there been any change to this request? This was submitted July of last year. I would assume that once the alarm goes off the phone would begin to constantly vibrate or alert until addressed. I work in an office setting and have to have my phone muted. My alarm was going off for quit some time before I noticed and disabled it.

  1

  •

  16-01-2020 08:22:31

• W

  Wkirke

  I have the same problem with iPhone. Ring, please fix this. I too am considering another alarm system because of this, and I have 4 ring systems on different properties that I own. I pay for the monthly service so I have cloud storage of video, but I use self monitoring because we use these in houses that we rehab, and the workers set them off all the time. I used to have professional monitoring, but I missed a call from them once, so they sent the police, who gave me a $100 fine for a false alarm. I pay as much as monitored service users do, but I monitor it myself and when the alarm goes off I sometimes miss it. This is not acceptable. Ring, please fix the ability for self monitored users to choose a special alert notification when the alarm is going off!!

  1

  •

  16-01-2021 09:56:39

  •

  Reply