Alexa routines have stopped triggering
Hi, I've had an Alexa routine that turns a switch on and off as the status of my ring alarm changes, that's been working great for over a year, but for the last 2 weeks it's stopped working. I've tried everything I can think of but it just doesn't trigger anymore, what's happened? Thanks
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11-03-2022 12:28:51
Responses (3)
- N
I've tried all that, nothing has fixed it! Like I said, the routines were working fine for over a year, I changed nothing at my end, they just stopped working out of the blue. Every other routine I have continues to work, the only ones that have stopped working are those that have ring involved.
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12-03-2022 03:05:01
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- M
The only other tip I have is using [Alexa Guard](https://support.ring.com/hc/en-us/articles/360054626431-Alexa-Guard-and-Alexa-Guard-Plus-) in the routine, as this will arm the Alarm in Away mode by default. If this concern persists, our support team can take a more in-depth look at this with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-03-2022 06:10:45
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Marley_Ring
Try reconfiguring the [Alexa routine](https://support.ring.com/hc/en-us/articles/360031606811-Creating-a-Routine-with-Alexa-and-your-Ring-Device-) in place, as well as use an alternative voice command if you are trying to arm/ disarm by voice (i.e. Alexa, set Alarm to Home). Please also ensure any devices integrated Ring/ Alexa have sufficient network connection.
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11-03-2022 03:03:47
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