Alarm Rang for Hours and No Call from Ring

Hi. I installed a new alarm through ring and it started alarming while I was away at work. This happened in the morning while I was asleep. Upon checking my cameras, the police were dispatched but I did not get a call from ring. Instead I received several emails alerting me of the siren going off which I wouldn’t have been able to read if I were asleep. Who is responsible for why I didn’t get a call? Do I need to consider alarm service elsewhere. To me, ring didn’t do their job and I have no idea what happened.