Alarm not disarming

Good morning.Many times I face an issue that when coming to disarm the alarm, the base station is not responsive.I type in the code and try to disarm on the wall panel, but nothing happens.The app shows the base station as offline.The red light is still on, on the base station, but then it seems to restart itself (lights go off) and when it comes back the alarm start going off and only then it can be disarmed.The logs don't show any network disconnection or restarts of the base station.Any advice will be appreciated.Thanks.