Zooming in

Why can I no longer zoom in on recordings? Same software version on mine and wife’s phones - she can still zoom but I can’t.
Have uninstalled, restarted phone etc. but still not working.

Hey @Les2 . Could you possibly share what type of phone and OS version you are using? Also, what version of the Ring app are you using? This could help us identify what is happening. Thank you!

Hi, I’m using an iPhone XS OS14.2
Ring app 5.32.1
Many thanks

Sorry for the late reply you’re email went in to my junk mail.

Hey @Les2. Much appreciated. Your mobiles info seems to be in order and current. I would check the Settings on you iPhone. There is an option under the Accessibility tab for Zoom options. Adjusting those settings might enable you to zoom in during video playback. Perhaps it would benefit to compare these settings with your wife’s phone. If this doesn’t work, I’d suggest giving our support team a ring. They will be more than happy to deep dive this issue with you. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.