Yearly Plan - Cancellation

UK Topics General Inquiries
#1

Hello,
I currently have 2 Protect Basic plans which is paid till July 2022. I will not be using Ring till July. What are my options please?
Will I be able to cancel the plans and get refund for pro rota basis or can this time from now till July be parked and moved to a later dates?

Thanks

#2

As none of us have access to your account info, it’d be best to reach out to Ring Support ( Contact Us – Ring Help). Be aware, wait times are long, and it may take a few tries before you get an agent that’s able to assist you.