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Yale Assure lock status in the Ring app
works-with-ring
smart-lock
alarm
cs-support
ios
Given: Yale assure lock with Z-Wave is added into Ring. Yale Auto-lock feature is configured: yale locks itself after 2 minutes. Issue: Lock status in the Ring app is displayed incorrectly as Open. When you lock Yale manually - the status is updated correctly. It happens only when Yale auto-lock feature is used. Is there any way to fix the issue?
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26-04-2023 12:24:34
Responses (1)
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Caitlyn_Ring
Hi @user331211. To confirm, is this auto-lock feature configured in the Yale app? What is the exact model name or number of your Yale Z-Wave lock? I'm happy to check with my team on this after having a bit more information.
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27-04-2023 10:15:40
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