Yale Assure lock status in the Ring app

Products Ring Integrations
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1

Given:
Yale assure lock with Z-Wave is added into Ring.
Yale Auto-lock feature is configured: yale locks itself after 2 minutes.

Issue: Lock status in the Ring app is displayed incorrectly as Open.
When you lock Yale manually - the status is updated correctly. It happens only when Yale auto-lock feature is used.

Is there any way to fix the issue?

2

Hi @user331211. To confirm, is this auto-lock feature configured in the Yale app? What is the exact model name or number of your Yale Z-Wave lock? I’m happy to check with my team on this after having a bit more information.