XFINITY and RING... BIG PROBLEM... READ!
I just got off the Phone with the EXECUTIVE TEAM at XFINITY. They stated they have put out their new WHITE modems and that modem no longer talks with RING, basically. They say it is RING'S fault? That RING has not put a fix in. And without RING putting a fix in for 2.4ghz, RIng Cams will frequently not work, or work for a bit then not work and the process just goes around in circles. SOOOOOOOOO, we are ALL have basically useless cameras, doorbells etc because RING would put a FIX IN that works with XFINITYS new protocol for 2.4 GHZ, that RING USES. SOOOOOOOOOO, they say that RING has been aware of this. If in fact that is true, then I want a FULL REFUND OF ALL 7 OF MY RING PRODUCTS ASAP!!
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29-09-2021 07:58:13
Responses (9)
- U
I could not agree more. This is part of a big issue as to why none of my ring devices have been working properly for 2 years and they even suckered me into a new device as well. The best is the fact that ALL their troubleshooting is on the network side..like that's the issue Both the chime device and the doorbell still say they are offline in the application but I'm getting motion and ring notifications? Video is a disaster as well. The chime constantly is blinking blue despite connecting it to 3 different routers and a 2.4 ghz signal doesn't solve the problem. Spent 3 hours troubleshooting and it half works .What a joke. You are better off getting a product that actually works. Figures this Amazon product is just rip off.
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27-02-2023 02:17:32
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- U
So are there anyone out there with working cameras anymore? Because people are still making posts with the ring cameras? I’m just curious or is this going into a class action lawsuit against these companies for blocking these products and services?
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22-08-2024 02:01:48
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- U
That is not true. The new update xfinity pushed in Feb 2025, is what's causing the issue. we have a door bell camera through our alarm company and it suddenly went offline and after talking to xfinity, they admitted the update they made in February has a firewall blocking doorbell camera to connect. This problem is with xfinity only, as the ATT modem has a dual 2.4ghz and 5.2ghz. it is Xfinity's problem folks.
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09-03-2025 05:02:11
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UMy cameras stopped showing live view this week. Tried lots of things, different network. Xfinity splitting into 2.4 and 5 GHz networks. Connecting to chime pro network. Swapped device locations etc. No luck. Have the white Xfinity modem. Seems to match up with previous post saying it is an Xfinity upgrade maybe.
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11-03-2025 04:12:46
USo I if it is in the Xfinity Wi-Fi or the router firewall or something. Don’t know much about networking. My setup is I have the Xfinity white modem. I don’t use the Xfinity Wi-Fi, I have Orbi network devices that I connect to to extend the range. The Orbi network is hardwired into the Xfinity modem. Ring devices connected to the Orbi network. Live view does not work on doorbell or spotlight cameras. Has worked for years even with the white modem until February 2025. If I restart the Xfinity modem, it works for a while then stops. If I turn off Wi-Fi on my phone and use cellular data, live view works fine. Anyone know a solution to try? Thanks.
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01-04-2025 11:11:29
UI am the with previous posts. I believe the issue was with my Orbi network I had hooked to the Xfinity modem. I bought the Xfinity pods to extend my network and hooked ring devices to the Xfinity wireless network. My ring devices can now connect to live video. Have been working the last two days.
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20-04-2025 03:17:41
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AlQureshi
I was having same problem and my ring doorbell stopped working along with smart lights. I talked to Xfinity and Ring tech support, and both were useless and waste of time. Here is what i found, problem was XFINITY switched to triple band 2.4 GHZ, 5GHZ and 6GHz and they disabled 2.4 GHZ Wifi. Both Xfinity and Ring tech support are not so knowledgeable to guide us. Ring asked me to buy second generation doorbell which i did and got same problem. Xfinity tech support even don't know the right login URL which is 10.88.01 and they were telling me all the time to use 10.0.0.1 So steps are login to Xfinity admin login (I used 10.88.0.1, if you have iphone then you can see rounter address from the WIFI details. Enable 2.4 Ghz Wifi. In my case XFINITY also turned off the broadcasting of WIFI name for 2.4 GHZ signals. To turn that on we need to struggle with Xfinity APP. After enabling 2.4 ghz wifi, all lights start working. For RIng doorbell I used the hidden network in setup and also added mac address in Admin login. I wish if Ring and Xfinity can hire some good stuff or train them.
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16-12-2022 07:37:37
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