Won’t charge solid light

Hi my doorbell won’t charge and has a solid ring light I have done the device health and says it is all working

Hi @Kathiejj83. Which model of Doorbell do you have? I’d recommend resetting it by holding down the setup button for at least 20 seconds. From there, follow the steps under Set Up a Device to get it set back up in the Ring App. If you have the Doorbell hardwired to an existing doorbell circuit, it will provide a trickle charge that helps keep the battery topped off. If your Doorbell has a lot of dings, motions, and Live Views each day, the battery may drain more quickly than it can be charged.

If you continue to have concerns with the battery life on your Doorbell, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at your device and account for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: