I can get everything to work on the ring intercom other than door opening. When I try to open the door via the app, the buzzer sounds. I currently have the door open wire of the ring into the unlock port and the neutral into the neutral.
Hi @biggar91, thank you for your question. In order to assist you further, we will require photos of your current wiring to get a better overview, what the potential cause for this could be. We look forward to hearing from you.
See below the wiring of the handset prior to my installation.
Interestingly, when fitted, the engineer has used the aux button, rather than the inbuilt unlock button. I now believe the call wire and the unlock wire are the same - I understand this is possible, but I don’t know how.
Thus, thus the aux button bridges constant live with the call wire (via a jumper wire) to unlock the door.