Wireless Doorbell 3 plus 2 way talk stopped working

I recently bought the doorbell cam 3 plus , it has not been a week since I bought it and the 2 way audio is not working. The people can hear me but I can not hear the people when they ring or when I use the app .

Hi @Ajsal. Try resetting the Doorbell by holding down the setup button for at least 20 seconds. After that’s done, follow the steps under Set Up a Device to set it back up in the Ring App again. Should the 2-way audio still not work properly after these steps, please give our support team a call at one of the numbers available here. They’ll be able to look at this more closely with you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: