Wired Flood and Stickup Cam connected; but then refuse to connect
Long time Ring customer - Doorbell, stickup, floodlight = working great for years. Network = Enterprise quality - dual ISP (Fios & Spectrum); multiple SSIDs of 2.4 & 5, 6 access points and cameras are all within 15 feet of access points. Purchased Wired Floodlight (2nd) and stickup cam earlier this year. Since I have account with plan to cover recordings for previous cams, I setup new cams. At first, NO ISSUE at all - both cameras connect & record for several days. After 3 days, both cameras drop and absolutely refuse to connect again. Rebooted both cams 10+ times. Repeated setup 10+ times -- everytime fails w/same issue - incorrect wifi password Repeat process; confirm password - same error Change SSID - try both 2.4 & 5 - both return same incorrect password error. I know you will all say that I have internet issue. I do NOT. During the entire process, the other 3 cameras (all further from APs) stay connected. No issues. Since I have 2 ISP, I cannot have internet issues. Is there a limit on the number of cams that I can have connected? Why did cams connect, and then refuse to connect again? Why does it continue to state password issue; regardless of SSID/pswd used? Is RING/Amazon refusing my cameras because I exceed a limit?
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27-09-2023 09:09:18
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Caitlyn_Ring
Hi @user60120. Neither Ring nor Amazon can impose a limit on how many devices you set up on your own wireless network. If the error message you're receiving is about an incorrect password, then I'd suggest delving into your network configuration and SSID information. You mentioned you have a dual ISP setup of enterprise quality, which is a lot different than the typical home network setup. There may be settings on your network that are causing your Ring devices to get knocked off the network. I do also want to note that the majority of Ring Cameras are only compatible with a 2.4GHz network, so if the SSID you're using is dual-band, try separating the bands or using a different SSID. If your network password has special characters in it, try changing the password to exclude any special characters. Should these connectivity issues persist after reviewing the above, it would be best to follow up with our support team, as your concern may need to be escalated to advanced technical support given your unique network configuration. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus).
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28-09-2023 09:13:22
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