Responses (3)

• M

  Marley_Ring

  Hi @Paulc1964au! This should not be happening, as the Video Doorbell is requesting resources for communication, rather than controlling your router to operate. I recommend limiting as much distance as possible between your devices and wifi router, to avoid interference. Your router might be choosing between which devices to dedicate signal to due to them being far away, among other potential factors. The best next step is to consider how many, and what type of, devices might be connected to your network. If you are connecting multiple streaming devices or a high number of devices to your network, it's important to check with your Internet service provider to ensure you have the proper bandwidth or even router to support all of your in home devices. I hope this helps! :)

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  11-08-2020 11:12:55

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  P

  Paulc1964au

  I removed the chime device and connected the doorbell to the router and it works fine so it is the chimes wifi causing the issue is there a was to channel the channel of the door chime?

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  12-08-2020 07:13:38

  M

  Marley_Ring

  Interesting find @Paulc1964au! The Ring Chime devices are dedicated to the Doorbell and will operate at the same time when linked. There is not a way to alter how the Chime connects to the Doorbell other than choosing to use it as an extender, or only as a chime sound, in the Ring app. Connecting to it will utilize the Chime network, while only linking it, will limit the use of it to making a sound. Keep in mind that this still means both the Doorbell and Chime will operate at the same time via communication from wifi. If this concern is happening when the two devices request resources at once, it might happen for any two streaming devices. It's worth trying different methods and monitoring to see which works best. If this concern persists, our support team will be happy to take a further look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  12-08-2020 11:02:43

• C

  Caitlyn_Ring

  A post was merged into an existing topic: [Motion disconnects my internet](/t/motion-disconnects-my-internet/76529/4)

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  12-10-2022 06:33:46

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• C

  Caitlyn_Ring

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  12-10-2022 06:34:10

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