Hi, I have a doorbell and security camera and both have worked fine for 2 years but now just says offline. All over devices are connected to wifi. Have restarted router and followed trouble shooting advice on ring website but still not connecting. Any ideas? Thanks
Hi @user42563. You can find steps on how to reconnect your Ring Doorbell and Camera to wifi here. Make sure your Ring devices are within about 20-25 feet of the router, as a good signal is needed for connection. If that doesn’t work, you can also try a new setup in the Ring app using the steps under Set Up a Device. Should you receive any error messages during the setup process, try the troubleshooting steps here.
If you’re still unable to connect your Doorbell or Camera after trying the above, please give our support team a call at one of the numbers available here for more in-depth troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.