WiFi connection

Hi, anyone have the issue where door bell pro cannot see WiFi , even though the network is perfect , and also tried using my neighbour’s WiFi

However I receive the following error when I am in set up mode

Unable to join ring WiFi error message is

Ring unable to join network , Ring 5F 9878

Any ideas please

Many thanks

1 Like

Having the same issue was working fine for a year then bam !!@ came home to it disconnected . Can’t join temp set up network just says unable . Sent emails to customer support no answers as yet

Hey there. For this concern, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.