WiFi connection

I just installed a Ring 8VR1S5-SEN0 and set everything up, my wifi is upstairs one level and probably 15 feet away from the wall the doorbell is mounted on and no matter what I do, I can’t get it to connect to WiFi

Hey @Jshaw82xz. If you bring the Doorbell inside and right next to your router, is it able to connect to your router from here? In the event you’re still having this issues, especially closer and in the same room as your router, I recommend following up with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I would have to move my router downstairs and right by my front door. Was going to use phone as hit spot for doorbell can, but the necessary data is bananas