Hi @user56922. The hours of operation for our [chat support team](https://support.ring.com/hc/en-us/articles/213608406) are 5AM - 9PM MST (US). If you tried to contact chat support outside of those hours, you would not be connected with an agent. You can also reach out to our social support team on Facebook @Ring by sending a private message with a few details on your concern. I hope this helps!

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