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Why have both my 12 month Basic plans been cancelled?
troubleshooting
ring-protect-plans

I set up a Basic Plan in December 2022cfor 12 months and added a second plan for 12 months in January 2023. I was able to save videos on both devices. Yesterday I get an email from Ring telling me that both Plans have been cancelled. Not by me they haven't. I am unable to contact Ring by phone at present as I M o holiday, does anyone have an email or WhatsApp address I can get hold of them?

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20-02-2023 09:49:53

Responses (2)

  • T

    Hi @dorsetbod. Because this is a peer-to-peer support forum, we are unable to dive in and see what is going on. Feel free to send us a private message on Facebook @Ring and one of our agents will help you get this sorted. Thanks, neighbor.

    0

    21-02-2023 05:44:45

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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      23-03-2023 05:45:20

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