Why does my video stop recording after 14 sec.

The “Motion Stop” says it stops after 20 seconds but literally everytime there is a video I need to see more of, it stops. It stops before 20 seconds! Im begining to think this Ring is not what I need. You can’t even ask an agent for help, I have to go to the community.

Hey @srmiller909. My apologizes that you were re-directed to the Community in this situation, but it would be best to reach out to our support team on this concern since your device is not recording for as long as it should. Could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors that could run into this concern!