Why does my Peephole Doorbell not take snapshots anymore?

I’m a relatively new Ring convert and up until a few days ago, I’ve been, on the whole, pleased with my Peephole Doorbell. I purchased a year’s subscription to the cloud and left the device to “do its thing”.

I particularly liked the snapshot feature but, a few days ago, that feature decided to no longer work.

Is it something I’ve done or, is the doorbell faulty?

Any suggestions, I will be glad to read about.

Thanks in anticipation

Hi @UlsterSam. The steps outlined in this Help Center article should be able to help you get your Snapshot Capture activated. If you find that this doesn’t work, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.